1. How do I place an order online?
Browse our website and select the product you’d like to purchase. Add it to your cart, proceed to checkout, enter your delivery information, and choose your preferred payment method.
Once your order is submitted, our team will process it and contact you if needed.
2. How do I know if my order was successfully placed?
After completing your purchase, you will receive an order confirmation by email with your order details.
If you don’t receive a confirmation or you’re unsure about your order status, please contact our online team on WhatsApp: 71 976 382 and provide your order information.
3. Can I change or cancel my order?
If you need to change or cancel your order, please contact our online team as soon as possible on WhatsApp: 71 976 382.
Please note that changes or cancellations may not be possible once your order has been processed or dispatched.
4. Can someone help me choose the right product?
Absolutely!
If you’re unsure which product is right for you, our team can help you find the best option based on your needs and budget.
Contact our online team on WhatsApp: 71 976 382 and tell us what you’re looking for, your preferred budget, and any specific requirements.
- Where does Beytech deliver?
We deliver orders throughout Lebanon.
Delivery arrangements may vary depending on the product and your delivery location.
- How long does delivery take?
Most online orders are delivered within 2–3 working days, depending on product availability, destination, and order circumstances.
Our team will provide you with the expected delivery information for your order.
- How much does delivery cost?
For online orders and orders placed through our WhatsApp online team, the delivery fee is $5.
For specific products or special delivery arrangements, additional charges may apply. Our team will inform you if applicable.
WhatsApp: 71 976 382
- Can I track my order?
Yes.
If you would like an update on your order, contact our online team on WhatsApp: 71 976 382 and provide your order details.
Our team will help you check the latest available status of your order.
- What happens if I’m not available when my order is delivered?
If you’re unavailable at the time of delivery, our delivery team will coordinate with you to arrange another suitable delivery time.
Please make sure the phone number provided with your order is correct and reachable.
- What payment methods does Beytech accept?
Beytech offers four convenient payment options:
- Cash on Delivery
- Online Payment
- Whish Money online & in Store
- Payment at our Showroom ( cash or card)
If you need help choosing a payment method, please contact our team.
- Can I pay through a payment link?
Yes.
Beytech offers a Pay by Link option for eligible purchases.
If you’d like to pay through a payment link, contact our online team on WhatsApp: 71 976 382 and we’ll assist you.
- Does Beytech offer installments or credit facilities?
Yes.
Beytech offers credit facilities for eligible purchases.
For information about available plans, terms, duration, and eligibility, please contact:
01 243 000 – Ext. 306
Our team will provide you with the latest available options.
- Is online payment secure?
Yes.
We take payment security seriously and use secure payment processes for online transactions.
For your protection, never share your card PIN, password, or other confidential banking information with anyone.
- Can I return or exchange a product?
Returns and exchanges are subject to the applicable conditions.
To be eligible for a return or exchange:
- The item must be unused.
- The item must not be damaged or defective due to customer use.
- The item must be in its original packaging.
- The packaging should be sealed and intact.
- All original accessories and components should be included.
Please contact our customer service team before returning an item so we can explain the applicable procedure.
Please note: Cash refunds are not available.
- What should I do if I receive a damaged product?
If your product arrives damaged, please contact us as soon as possible.
Please keep the original packaging, accessories, documents, and proof of purchase until our team has reviewed the issue.
Do not use the product until you have received instructions from our team.
- What should I do if I receive the wrong product?
If you receive a product that does not match your order, please contact us immediately on WhatsApp: 71 976 382.
Please do not use the product and keep the original packaging, accessories, and documents until our team provides further instructions.
- Can I return a product if I change my mind?
A return may be possible depending on the product and its condition.
The item must be unused, undamaged, and in its original sealed packaging, with all original accessories and components included.
Please contact our customer service team before returning the item so we can confirm whether it qualifies for a return or exchange.
Please note: Cash refunds are not available.
- Are Beytech products covered by a warranty?
Warranty coverage depends on the product and the applicable warranty terms.
Warranty information is generally indicated on the individual product page or provided with the product.
If you’re unsure about the warranty of a specific product, our team can assist you.
- How long is the warranty?
Warranty periods vary depending on the product and brand.
Please check the product page or contact our team for the specific warranty period applicable to your purchase.
- What does the warranty cover?
Warranty coverage is provided according to the applicable warranty terms and generally covers eligible product defects requiring repair.
The exact coverage may vary depending on the product and brand.
If you experience an issue with your product, our after-sales team will guide you through the appropriate service process.
- What isn’t covered by the warranty?
Warranty exclusions may include damage resulting from:
- Misuse or abuse
- Incorrect installation or operation
- Physical or external damage
- Power fluctuations or electrical damage
- Lightning or environmental damage
- Unauthorized repairs or modifications
- Tampering with the product or serial number
- Certain consumable or replaceable parts
Please refer to the warranty terms applicable to your product for complete details.
- How do I request warranty or after-sales service?
If your product develops a problem during the warranty period, contact our After-Sales Team on WhatsApp: 79 138 943.
Please provide your purchase or order information and explain the issue you’re experiencing.
Our after-sales team will guide you through the next steps and arrange the appropriate service.
- Does Beytech provide installation services?
Installation availability depends on the product.
For appliances that require installation, please contact our team when placing your order.
Our team can provide you with information about the available installation service and the applicable installation cost.
- Can I order online and pick up my order from a Beytech store?
Yes.
You can request store pickup when placing your online order.
Please add your pickup request in the Order Notes / Additional Information section during checkout.
Our team will coordinate the pickup with you and confirm when your order is ready.
- How can I contact Beytech customer service?
Our customer service team is available to assist you with orders, products, delivery, payment, warranty, and other questions.
Online Orders & WhatsApp
📱 71 976 382
Customer Service
☎️ 01 243 000 – Ext 305
Credit Facilities
☎️ 01 243 000 – Ext. 306
After-Sales Service
📱 79 138 943
When contacting us about an existing order, please have your order number or purchase details available so we can assist you more quickly.
Can’t find the answer you’re looking for?
Our team is here to help. Contact Beytech customer service and we’ll be happy to assist you.
📞 Contact Us
01 243 000
💬 WhatsApp Us
71 976 382
🔧 After-Sales Support
79 138 943
We’re always happy to help you find the right product and provide support before and after your purchase.
